Thursday, April 21, 2005
Miserable allergy
Can't sleep. My nose is itchy and running. Eyes are watery. The allergy season starts out in earnest for me. Feeling really miserable. I took an anti-histamine pill. I used to cut it in half but now feel that I need the whole pill to stave off the allergy. It should take about half an hour before the pill takes effect. Surely, allergy does not kill but the misery index is quite high.
Tuesday, April 12, 2005
Deeply moved by pope's death
I woke up early - around 3 am - watching the funeral of Pope John Paul II. The ancient rituals and the scenes of the 21st century crowds hand-clapping celebrating the life of the pope were one of the most moving time for me that I ever remember.
Thursday, April 07, 2005
Extended Warranty not worth it..
I bought an expensive (several thousand dollars) photocopier
for my business and a 3-year extended warranty (cost $300) for
it from Office Depot. Its Automatic Document Feeder (ADF) acted
defective. Copying single pages was fine. Copying via the ADF
caused dark streaks across the copies.
I called the warranty depot and after being put on hold for
several long intervals (one was about 40 minutes) I was put in
touch with the "technical service manager". I told him that I
thought the ADF did not seem to work right. He asked me to go through
an inane procedure and returned with the verdict that the defective
ADF was considered a "consumable" hence it was not under warranty.
I went to the local Office Depot where I purchased the unit and
talked to the managers. Again they seem to be clueless.
I wrote a letter to Office Depot Headquarters explaining
my complaint and also copied it to David Horowitz, the consumer
advocate.
While waiting for Office Depot response I experimented with
cleaning the ADF: I sprayed a bit of Windex on a couple of blank
pages and ran them through the ADF. Well, that clears all the
streaking and the copier is working fine!
It has been a couple of weeks and I still have not received
any response from Office Depot nor from David Horowitz.
Lessons that I learned: Many of the Extended Warranty may not worth
the paper they are written on. Majority of the appliances, especially
electronic ones will often fail during their manufacturer's warranty
period and also it may make more economic sense and less hassles
to buy new one instead of having them repaired.
Wednesday, April 06, 2005
Had wedding anniversary dinner with friends
Susan and I were invited to have the wedding anniversary dinner with our friends, Kevin and Jean. It was their first year of marriage. We had a wonderful time. The foods and drinks were superb. Took several pictures and emailed to them. It is interesting to note that as we get older we start to hear more about the urgent message of living a worthy life...
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